Gersberg Alm Hotelbetriebsgesellschaft m.b.H. & Co KG strives to make the shop system accessible to all users.
Compliance status
This website is partially compliant with Level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” as well as with the applicable European Standard EN 301 549 V3.2.1 (2021-03) under Directive (EU) 2016/2102 of the European Parliament and of the Council.
Non-accessible content
The following content is not fully accessible:
The purchased voucher product can be downloaded as a PDF file. The PDF file itself is not designed to be fully accessible, but this should not prevent the purchaser from gifting it, nor the recipient from redeeming it. If you encounter any issues or have questions regarding your PDF voucher, we are happy to assist you via the contact information provided below.
System-generated emails and purchase receipts are currently not fully accessible. Improvements are in progress.
Creation of this accessibility statement
This statement was created on 19 November 2025. The system was reviewed for WCAG 2.1 Level AA compliance at the time of launch through a self-assessment. This statement was last updated on 19 November 2025.
Feedback and contact details
If you notice any barriers that impede your use of our website — issues not described in this statement or shortcomings regarding accessibility requirements — please inform us by email. We will review your request and contact you as soon as possible.
Contact:
Tel.: 0043 662 641257
Fax: 0043 662 644278
E-Mail: office@gersbergalm.at
Enforcement procedure
If you receive an unsatisfactory response from the contact option listed above, you may submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the complaint office contact form.
The FFG reviews whether the complaint concerns violations of the Web Accessibility Act (WZG), particularly deficiencies in meeting accessibility requirements by the federal government or affiliated entities.
If the complaint is justified, the FFG will issue recommendations and propose measures to the federal government or the responsible legal entities to remedy the identified issues.